Information about cleaning services, prices, cancellations, home access, and issue resolution.
The booked scope includes the cleaning service and add-ons selected during checkout. Standard, Deep, and Move-In / Move-Out Cleaning cover the listed residential tasks. Work involving hazardous materials, mold remediation, construction dust, junk hauling, or carpet extraction is not part of the standard service menu.
Prices are calculated using finished square footage, bathroom counts, service type, and add-ons. Properties with unusually large dimensions, uncertain condition, or materially different details may require additional review. The booked price and selected scope are recorded when an appointment is confirmed.
You can see your price before entering personal contact details. When electronic payments are offered, payment details are handled by a secure payment processor and services are charged following completion. The website does not store raw card numbers.
Weekly, biweekly, and every-four-week schedules are available for Standard Cleaning. The first visit uses the one-time price, or a Deep Clean rate when required. Discounted core rates begin on visit two and do not apply to add-ons.
Please provide correct address and access details, parking instructions, pet information, product sensitivities, and areas to exclude. Providers may refuse work when a home is unsafe or an area cannot reasonably be accessed.
Cancellation at least 24 hours before the arrival window is free. Cancellation between 12 and 24 hours before arrival carries a 25% fee, and cancellation within 12 hours or a lockout after provider arrival carries a 50% fee. When a provider causes a cancellation, no customer cancellation fee applies.
Report a missed item from the booked checklist within 24 hours of service. InstantClean coordinates a reasonable targeted correction for eligible issues without additional charge, subject to the stated exclusions.
Customer details and home access instructions are used for service coordination and shared only with authorized personnel and assigned providers as required. Consult our Privacy Policy for additional details.
Service concerns should be reported using the contact option displayed on this website. Issues are reviewed against the booked service scope and available service records.