If something was missed, there's a path forward.
Our 24-hour make-it-right policy focuses on correcting missed booked checklist items.
A clean you can feel good about.
If a cleaning provider misses an item expressly included in the booked scope, the customer may report the missed item within 24 hours of completion. Photos are encouraged where appropriate.
InstantClean coordinates a reasonable correction of the specific missed area at no additional customer charge. This is a targeted re-clean policy, not an unconditional full refund or whole-home repeat clean.
See your cleaning price →How resolution is designed to work
- Report the missed checklist item within 24 hours
- Describe the area and provide appropriate evidence if available
- InstantClean reviews the booked scope and reported issue
- A reasonable correction for an eligible missed area is coordinated
- The outcome and issue history are documented
What the promise doesn't cover.
New messes
Mess or damage created after service was completed does not qualify as a missed cleaning item.
Beyond the booked scope
Tasks, excluded services, unsafe areas, or inaccessible spaces outside the agreed checklist are not covered.
Incorrect home details
Issues caused by materially inaccurate property information, unsafe conditions, or access restrictions may be excluded.